Consumer Resources

Legal, policies and notices

Digital Signatures

Electronic document signing is one of the true benefits to the recent advents in technology. By offering a safe, secure, and convenient method for signing your mortgage loan documents using the internet, the application process has just gotten a whole lot easier. Rather than wait through the delays caused by sending documents through the mail or private carrier services, digital signatures provide instant results. Why fax or email/scan/email? Using our electronic document signing software, you can decrease the time you spend handling the various paperwork.

We employ the power of DocuSign to handle our digital signature process. We selected DocuSign for their reputation, their forward-thinking approach, and the ease-of-use of their web interface. The process is simple, with step-by-step instructions provided to guide you through. We trust DocuSign and invite you to review their website to learn more about what they do and why they are among the leaders in global electronic signature technology.

Mission Mortgage of Texas, Inc. endorses the use of digital signatures because:

  • The system is secure – Much more so than traditional mail, carrier, or email processes.
  • Our software is easy – You’ll be amazed at how quickly the process gets done.
  • Decreases environmental impacts – Fewer hard copies, no carbon emissions, less energy required.
  • The process is convenient – Sign from home, work, or on the go…anywhere you can access the internet.
  • The system saves time – Less labor, less waiting, fewer delays.

For more information about our electronic document signing processes, please contact us at 512.328.0400 or speak with your Mission Mortgage of Texas, Inc. Loan Officer or representative. You may also email us at or to view our E-sign policy, click here.

Privacy Policy



This privacy policy sets out how this website uses and protects any information that you give this website when you use it.

This website is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

This website may change this policy from time to time by updating this page. You should check this page form time to time to ensure that you are happy with any changes. This policy is effective as of July 1, 2007.


We may collect the following information:

  • Your name as submitted via the form on this website
  • Contact information including email address and phone number which you have provided
  • IP (Internet Protocol) address of a visitor

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To assist you in obtaining mortgage loan information
  • We may use the information to improve your user experience

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


A cookie is a small file which asks permission to be placed in your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


You may choose to restrict the collection or use of your personal information in the following ways:

  • We will not use the information you submit on this website for direct marketing purposes
  • We may provide your name and contact information as submitted to an attorney in your state who can assist you per your request

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Complaint Notice

Consumers wishing to file a complaint against a mortgage banker or a licensed mortgage banker residential mortgage loan originator should complete and send a compliant from Austin, Texas 78705. Complaint forms and instructions may be obtained from the departments website at A toll-free consumer hotline is available at 1-877-276-5550.

The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of licensed mortgage banker residential mortgage loan originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at

Click here to download a copy of the Mortgage Banker disclosure.

Citrix Sharefile

In an effort to provide our customers with the ability to securely submit their information, Mission Mortgage has partnered with Citrix ShareFile.

This technology bypasses emailing your documents via attachments and provides a convenient process for sending over large files in a more secure manner.

With Citrix ShareFile, you can be confident that your upload is secure. SSAE 16 audited datacenters and AES 256-bit encryption ensure the privacy of confidential files during transfer and in storage.

Citrix ShareFile safeguards your files with state-of-the-art encryption protocols and datacenters equipped to protect against data loss, even in emergencies.

All communications and data sharing between ShareFile are encrypted using either Secure Socket Layer (SSL) or Transport Layer Security (TLS) encryption protocols and up to AES 256-bit encryption. Best of all, your files are protected while in storage using AES 256-bit encryption.